Shipping Policy

Shipping Policy for Fez Store

Welcome to Fez Store’s Shipping Policy. Thank you for shopping with us. Below you will find the details of our shipping procedures, costs, and timelines. Our goal is to ensure that your experience is seamless and satisfactory.

1. General Information All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location Items offered on our website are only available for delivery to addresses in the United States. Any shipments outside of the United States are not available at this time.

3. Delivery Time An estimated delivery time will be provided once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

  • Standard Shipping: Typically, 3-5 business days
  • Expedited Shipping: Available upon request, 1-3 business days

Please note that delivery delays can occasionally occur.

4. Shipping Costs Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Shipping charges will be displayed.

5. Damaged Items in Transport If there is any damage to the packaging on delivery, contact us immediately at [Contact Information].

6. Questions If you have any questions about the delivery and shipment or your order, please contact us at [Contact Information].

7. Tracking You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

We are committed to ensuring that your experience with Fez Store is enjoyable from browsing to unboxing. Thank you for choosing us to enhance your daily rituals with our unique ceramic products.