Refund and Returns Policy

Return and Refund Policy for Fez Store

Thank you for shopping at Fez Store. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

1. To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days.
  • The product is in its original packaging.
  • The product isn’t used or damaged.
  • You have the receipt or proof of purchase.

2. Products that do not meet these criteria will not be considered for return.

3. Sending the Product To return the product, you should mail it to the address provided at the bottom of this policy. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Fez Store.

4. Contact Us If you have any questions about our Returns and Refunds Policy, please contact us:

5. Refunds Once we receive your item, our team will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

6. Exchanges If your item is defective or damaged, we are happy to exchange the product for a new one. Please contact us within the first 30 days to initiate an exchange for a defective or damaged product.

7. Shipping Address for Returns Please send all returns to the following address: 543 N Broad St, Fairborn, OH 45324. Please remember to ensure that the item you are returning is repackaged with all elements.

8. Restocking Fee We do not charge a restocking fee on returned items.

9. Questions If you have any questions regarding our return and refund policy, please contact us at CONTACT US PAGE .